Shipping FAQ

When will my pasta order arrive?

All orders placed from Monday through Wednesday at 2pm ET will ship out the same or next business day. Orders placed after 2pm ET on Wednesday may ship the following Monday to ensure packages are not in transit over the weekend.

Once shipped, your package will arrive within 1-2 days. You will receive an email with the tracking number once your package ships. Delivery times will be adjusted during holidays. 

 

How will my product ship?

All orders are shipped frozen with ice packs. Our fresh, gluten-free pasta is perishable, and, as such, should be placed in the freezer or refrigerator immediately upon arrival.

 

How long will my pasta last?

If you refrigerate your pasta, it will stay fresh for up to 35 days after arrival. If you freeze your pasta, use within 1 year for best experience. If you’d like to cook pasta from frozen, place the frozen pasta directly into the boiling water and stir until the pasta is separated.

 

Do you sell internationally?

For direct orders from this website, we can ship to the lower 48 states. For retailers and distributors, we sell to the lower 48 states, Hawaii, and Canada. 

 

What’s your return policy?

We are 100% committed to customer satisfaction and offer refunds and/or replacements on a case-by-case basis. If you aren’t satisfied with your order, please reach out to us directly through our Contact Us page. We will then request from you the following: description of the product, lot number, and photos of product and packaging. We want to hear your feedback!