Shipping FAQ

When will my gluten-free pasta ship when I order from your website?

All orders will ship out the following Tuesday after an order is placed. For example: if an order is placed on a Friday, it will ship out that following Tuesday. Any orders placed after noon on Monday are subject to being shipped the following week on Tuesday. Please note that delivery times will be adjusted during holidays.


When will my pasta order arrive?

Once your order ships, you will receive notification and tracking to your email address.  


How will my product ship?

All orders are shipped frozen with dry ice. Our fresh, gluten-free pasta is perishable, and, as such, should be placed in the freezer or refrigerator immediately upon arrival.


How long will my pasta last?

If refrigerated, your gluten-free pasta should be consumed or frozen prior to the expiration date on the package. Pasta that is kept frozen will last 12 months. If you’d like to cook pasta from frozen, place the frozen pasta directly into the boiling water and stir until the pasta is separated.


Do you sell internationally?

For direct orders from this website, we can ship to the lower 48 states. For retailers and distributors, we sell to the lower 48 states, Hawaii, and Canada.  


What’s your return policy?

We are 100% committed to customer satisfaction and offer refunds and/or replacements on a case by case basis. If you aren’t satisfied with your order, please reach out to us directly through our Contact Us page. We will then request from you the following: description of the product, lot number, and photos of product and packaging. We want to hear your feedback!